Política de reembolso

REFUND AND RETURN POLICY

At Studio Piti USA, all products are made to order, and many are personalized specifically for each customer. Because of this, we do not accept returns, exchanges, or refunds due to buyer’s remorse, a change of mind, or an incorrect product, size, color, design, or personalization option selected by the customer.

Please carefully review all product details, sizes, colors, photographs, names, text, personalization information, and shipping details before placing your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact us at info@studiopiti.com within 30 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the entire product and the problem
• A photograph of the shipping label, if applicable

After reviewing the issue, we may provide a replacement or refund at no additional cost. You do not need to return a damaged or defective item unless we specifically request it.

PERSONALIZED PRODUCTS

Personalized products cannot be returned or exchanged unless they arrive damaged, defective, incorrect, or materially different from the personalization information submitted with the order.

Customers are responsible for reviewing all names, dates, photographs, spelling, colors, sizes, and other personalization details before completing their purchase.

Small variations in color, print placement, image positioning, texture, or appearance may occur due to differences between screens, materials, and printing methods. These minor variations are not considered defects.

ORDER CHANGES AND CANCELLATIONS

Orders may only be changed or canceled before they enter production.

Please contact us immediately at info@studiopiti.com if you need to request a change or cancellation. Once production has started, an order cannot normally be modified, canceled, or refunded.

Submitting a cancellation or change request does not guarantee that it can be completed.

INCORRECT OR INCOMPLETE ADDRESS

Customers are responsible for providing a complete and accurate shipping address.

Studio Piti USA is not responsible for orders delivered to an incorrect address entered by the customer. If an order is returned because of an incomplete, incorrect, or undeliverable address, the customer may be responsible for additional shipping charges to resend the order.

PACKAGES MARKED AS DELIVERED

Studio Piti USA is not responsible for packages marked as delivered by the shipping carrier.

If your package is marked as delivered but cannot be found, please check with household members, neighbors, your building management, and the local carrier. You may also contact us at info@studiopiti.com so we can help review the available tracking information.